Refund policy

ALL SALES FINAL.  No returns or exchanges will be accepted unless you receive the wrong item(s).  If we do happen to make a mistake, please let us know within 14 days of receiving your order and we will do our very best to make it right in a timely fashion. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at returns@miseux.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at returns@miseux.com for any other return questions. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we may evaluate the issue and make it right. 
*Please note that if your order is damaged during shipment, you will need to file a claim with USPS.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at returns@miseux.com.